Garrett Leather

Customers are always our number one priority. We listen to and work closely with every customer to ensure they have the best leather-purchasing experience possible. There is mutual respect throughout the entire organisation between colleagues, with vendors and especially with customers.

We work together as a unified team towards a common goal. Customer satisfaction and superior quality are always at the forefront of everything we do. Garrett Leather is a trusted resource, providing superior-quality products on a consistent basis. Some of the best practices we employ in our business are implementing thorough inspection procedures and upholding the strictest quality standards.

Inspection begins in Italy, where dye lot cuttings are scrutinised for proper thickness, colour, hand and finish characteristics. We have invested in advanced equipment to continue the inspection process at our corporate headquarters, located in Buffalo, New York. Upon arrival, hides are measured using a computerised measuring machine that scans the entire hide and confirms accurate square footage.

To further assist customers, detailed records are kept for every dye lot, including the total square footage, average hide size and the number of hides available. We strive for 100 per cent customer satisfaction. If you are not completely satisfied with your purchase, unmarked and uncut hides may be returned for up to 30 days from the date of purchase.